Refund Information
One of our highest priorities is to make sure that you're happy and have the best experience possible with our company and our products.
If you're not satisfied with your purchase for any reason, you have a full 365-days from the date of shipment to request a refund (click here to contact us). After receiving your request, we will email you a FREE pre-paid return label. Some limitations apply, please read terms and conditions below.
Refund Policy Terms & Conditions
You may be required to return some or all of the products to receive a refund. All refunds will be issued to the original form of payment within 2-5 business days of receipt of your returned products.
Exclusions are below:
- We do not issue refunds for purchases outside the U.S.
- Any shipping fees paid are not refundable. Any discounts applied to the order will be deducted from the refund issued.
- Refunds will not be issued for products that have not been purchased directly from LiveDurable.com.
- In the event an order has been mailed back to us without using the provided pre-paid return label (i.e. the customer decided to pay for their own return shipping label), the return shipping postage fees may not be eligible for a refund.
- While our refund policy is lenient, we reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.
Click here to request a refund.
Address For Returns
Durable Returns Dept
1137 Taft Street, Rockville, MD 20850